CarePlanners Mission/Vision

Health and care are two nurturing words that taken together have become the personification of tangled and bureaucracy.  Our mission is to make the healthcare system work far more effectively for both patients and their caregivers. Our stated objective is “to help simplify the healthcare system so you can make better decisions for your loved ones and yourself.” That is meant to be a noble endeavor and will require supreme devotion on our part to ensure it remains a noble endeavor.

Our mission must be a constant reminder to our team of why CarePlanners exists and what we envisioned when we began this journey. We must always be vigilant and not lose sight of our mission regardless of the situation. Otherwise we will have taken the first step to failure.

Our Beliefs

My primary belief in business is a simple one. If my three children aren’t proud of what I did in a given day, I did not have a successful day. It’s a fairly easy rule to follow and that has to be what CarePlanners strives to do in each and every situation.

And then there is the belief that stands over all other beliefs: We exist to serve our clients – period. These clients are caregivers, patients, healthcare advocates and others in the healthcare ecosystem. We are first and foremost a customer service organization. To borrow a few inspirational quotes from people far smarter and more accomplished than we are:

- “The goal as a company is to have customer service that is not just the best but legendary.” –Sam Walton

- “Your most unhappy customers are your greatest source of learning.” –Bill Gates

- “Well done is better than well said.” –Benjamin Franklin

- “If you do build a great experience, customers tell each other about that.” –Jeff Bezos

- “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” –Peter Drucker

- “In our way of working, we attach a great deal of importance to humility and honesty; with respect for human values, we promise to serve our customers with integrity.” –Azim Premji

- “Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney

- “It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.” –Doug Smith

- “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” –Sam Walton